REMEDIUMREMEDIUM1561-59362658-3534Joint-Stock Company Chicot180210.32687/1561-5936-2025-29-3-304-307Original ArticleThe use of social networks in assessing patient satisfaction with the quality of medical care. Part 2. Criteria and quality indicators in patient digital responsesDrokinSergey Alexandrovichdrokinscience@mail.ruGazhevaAnastasiya ViktorovnaGazhevaAV@zdrav.mos.ruScientific Research Institute of Healthcare Organization and Medical Management of the Moscow Department of Healthcare, Moscow, Russia15122025330430717102025Copyright © 2025,2025Modern information and communication technologies have transformed the system of collecting and analyzing data on the perception of the quality of medical care. A special place is occupied by the use of social networks and online platforms as sources of analysis of the digital patient experience. The article discusses the criteria and indicators on the basis of which patients formulate their assessment of the quality of medical services in a digital environment. A systematization of digital quality indicators reflected in user reviews is proposed, and methodological approaches to their interpretation are discussed.quality of medical care, patient satisfaction, digital footprint, social media, quality indicators, patient experience, online reviewsкачество медицинской помощи, удовлетворённость пациентов, цифровой след, социальные сети, индикаторы качества, пациентский опыт, онлайн-отзывы1.Vasiliev V. V. Quality of technology (process) providing medical care. Scientific and practical approach. 2023;(1—2):48—52 (In Russ.).2.Issers O. S. Reviews of medical services and their conflict-causing potential in the age of digitalization. Bulletin of the Volgograd State University. Series 2, Linguistics. 2022;21(3):66—76. (In Russ.).3.Goloshubina O. K. Conversation in a messenger as a specific genre of Internet communication. Bulletin of OmSU. 2015;(1):208—212. (In Russ.).4.Issers O. S. Media fakes: between truth and mystification. Communicative research. 2014;(2):112—123. (In Russ.).