REMEDIUMREMEDIUM1561-59362658-3534Joint-Stock Company Chicot177910.32687/1561-5936-2025-29-2-173-176Original ArticleThe peculiarities of the work of medical personnel in the emergency departmentZubkovVitaly S.vitaliizubkov@yandex.ruVvedenskyArtem I.ai_vvedenskiy@mail.ruTimofeevaAlyona S.timofeevaas2@zdrav.mos.ruResearch Institute of Healthcare Organization and Medical Management, Moscow, Russia15122025217317617102025Copyright © 2025,2025Primary health care is the foundation of the healthcare system of any country in the world. It is the quality of medical care available to the majority of the population that determines the health status of the population and is the best indicator of the level of social development of the country. The results of the study conducted by the authors demonstrate the level of patient satisfaction in three regions of the Russian Federation, which allows for a comparative analysis of the level of development of regional health systems in terms of their adequacy to patient expectations.medical careprimary health carecompulsory health insurancepatientssatisfactionassessmentмедицинская помощьпервичная медико-санитарная помощьобязательное медицинское страхованиепациентыудовлетворённостьоценка1.Shanafelt T. D., West C. P., Sinsky C. et al. Changes in burnout and satisfaction with work-life integration in physicians and the general US working population between 2011 and 2017. Mayo Clin. Proc. 2019;94(9):1681—1694.2.Iserson K. V. Principles of emergency care. 3rd ed. Tucson; 2018. 508 p.3.Gawrych M. Mental health of medical workers during COVID-19 pandemic — literature review. Psychiatria Polska. 2022;56(2):289—296.4.Laxmisan A., Hakimzada F., Sayan O. R. et al. The multitasking clinician: decision-making and cognitive demand during and after team handoffs in emergency care. Int. J. Med. Inform. 2007;76(11—12):801—811.5.Aksenova E. I., Kamynina N. N., Turzin P. S. Occupational stress of medical workers; review of foreign practices: an expert review. Moscow; 2023. (In Russ.)6.Maslach C., Leiter M. The truth about burnout: how organizations cause personal stress and what to do about it. San Francisco; 2020. 256 p.7.Shumilov S. P., Shumilova E. A., Studnitskiy V. B. et al. Burnout syndrome in medical workers. Northern Region: Science, Education, Culture. 2023;(1):61—73.8.Khalfin R. A., Smolnikova P. S., Stolkova A. S. Professional burnout of medical workers: an urgent issue of healthcare system management. National Healthcare. 2023;(4):40—46.9.Yarasheva A. V., Alexandrova O. A., Markov D. I. Labor potential of medical workers: issues of professional burnout. Regional Problems of Economic Transformation. 2024;(4):164—172.10.Williams C., Jing J. Y. Organizing for resilience. leading and managing risk in a disruptive world. London; 2021.11.SOGAZ-Med JSC. Analytical report on occupational injuries among medical workers for 2020—2022. St. Petersburg; 2023. (In Russ.)