REMEDIUMREMEDIUM1561-59362658-3534Joint-Stock Company Chicot175710.32687/1561-5936-2024-28-3-275-279Original ArticleSome estimates of patient satisfaction with the quality of primary health care provided under a compulsory health insurance policyGusevAlexander I.alexandergusev1986@mail.ruAdamovDenis A.olesya.nes3@gmail.comZubkovVitaly S.luckynumber_7@mail.ruNesterenkoOlesya L.u.snegireva@mail.ruMetelskayaAnastasia V.005LugininPavel L.006SnegirevaYuliya Yu.007Scientific Research Institute of Healthcare Organization and Medical Management, Moscow, RussiaN. A. Semashko National Research Institute of Public Health, Moscow, Russian Federation15122024327527916102025Copyright © 2024,2024Primary health care is the foundation of the healthcare system of any country in the world. It is the quality of medical care available to the majority of the population that determines the health status of the population and is the best indicator of the level of social development of the country. The results of the study conducted by the authors demonstrate the level of patient satisfaction in three regions of the Russian Federation, which allows for a comparative analysis of the level of development of regional health systems in terms of their adequacy to patient expectations.medical careprimary health carecompulsory health insurancepatientssatisfactionassessmentмедицинская помощьпервичная медико-санитарная помощьобязательное медицинское страхованиепациентыудовлетворённостьоценка1.WHO. Health systems: improving performance. World health report. Geneva; 2020.2.Novokreschenova I. G., Novokreschenov I. V. The role of monitoring public satisfaction in quality management of primary health care. Bulletin of medical Internet conferences. 2014;4(10):1091–1094.3.Aljumah K., Hassali A., Alqhatani S. Examining the relationship between adhesion and satisfaction with antidepressant treatment. Neuropsychiatric Disease and Treatment. 2021;12(10):1433–1438.4.Caha H. Service quality in private hospitals in Turkey. Journal of Economic and Social Research. 2017;9(1):55–69.5.Peprah A. A., Atarah B. A. Assessing patient’s satisfaction using SERVQUAL model: a case of Sunyani Regional Hospital, Ghana. International Journal of Business and Social Research. 2014;4(2):133–143.6.Menshikova L. I., Dyachkova M. G., Mordovsky E. A. Assessment of satisfaction of parents of patients with primary health care provided in children's polyclinics. Human ecology. 2017;(12):15–20.