REMEDIUMREMEDIUM1561-59362658-3534Joint-Stock Company Chicot168210.32687/1561-5936-2024-28-1-75-78Original ArticleMedical and social problems of communication of medical workers with elderly and senile patientsKtsoevAzamat K.azikktcoev97@gmail.comScientific Research Institute of Healthcare Organization and Medical Management of the Moscow Department of Healthcare, Moscow, Russia151220241757815102025Copyright © 2024,2024One of the consequences of population aging, which is a global trend, is an increase in the use of medical services by elderly and senile citizens. These circumstances require that medical professionals have the appropriate competencies in the field of professional communication to effectively communicate with elderly patients in order to provide high-quality medical care. The presented work is aimed at studying the problems of communication «doctor—elderly patient» in the context of determining the characteristics of aging that affect the effectiveness of interaction with medical professionals.patientsmedical caremedical servicessatisfactioncommunicationinteractionпациентымедицинская помощьмедицинские услугиудовлетворенностькоммуникациивзаимодействие[Wirtz D., Kohlhof H. The geriatric patient: special aspects of perioperative management. EFORT Open Rev. 2019;4(6):240—247. DOI: 10.1302/2058—5241.4.180087][Statistics South Africa. Mid-year Population Estimates 2021. Pretoria; 2021.][Ananchenkova P. I., Volkova O. A., Pashko T. Y. Ageism. Aging. A decent old age. Moscow;2019.][Retooling for an aging America. Washington; 2008.][Georgieva A. P. The importance of effective communication in the process of long-term care for the elderly and the disabled. Bulletin of Science and Creativity. 2017;(12):5—9.][Wiebe C. What did you say? Tips for talking more clearly to patients. ACP Observer. 1997.][Mozgovaya E. I., Vodolazova Zh.M., Gorsky A. A., Volkova O. A. Healthy lifestyle of the population in a pandemic: expert opinions of researchers and representatives of non-profit organizations. Problems of social hygiene, health care and the history of medicine. 2021;29(S1):763—767.][Bylund C. L., Peterson E. B., Cameron K. A. A practitioner's guide to interpersonal communication theory: an overview and exploration of selected theories. Patient Education and Counseling. 2012;1:261—267.][Halter J. B. The challenge of communicating health information to elderly patients: a view from geriatric medicine. Processing of Medical Information in Aging Patients: Cognitive and Human Factors Perspectives. N.Y; 2019.][Chestnykh E. V., Zinkovskaya E. P., Zakharova E. L., Sitnikov B. A. An elderly patient at a dental appointment. National Association of Scientists. 2020;(55—1):47—50. (In Russ.)]