REMEDIUMREMEDIUM1561-59362658-3534Joint-Stock Company Chicot164810.32687/1561-5936-2023-27-3-256-260Original ArticleSatisfaction with the quality of medical care provided to adults with dental diseases under the policy of CHI and VMI: evaluation of primary receptionGusevAlexandr I.alexandergusev1986@mail.ruAvetisyanArtak K.artak-avetisyan-1988@mail.ruScientific Research Institute of Healthcare Organization and Medical Management, Moscow, RussiaN. A. Semashko National Research Institute of Public Health, Moscow, Russia15122023325626014102025Copyright © 2023,2023Patient satisfaction is an indicator of the extent to which a patient is satisfied with the medical care they have received from their healthcare provider. Patient satisfaction is one of the most important factors determining the effectiveness of a medical institution. This is one of the standards for measuring effectiveness when the effectiveness of a medical organization is related to the provision of services and ensuring their quality. The paper presents the data of the authors study of satisfaction with the quality of primary admission on dental orthopedics provided within the framework of the CHI and VMI program. It is concluded that within the framework of the initial (consultation) admission, the funding program does not affect the quality of medical care provided and the level of patient satisfaction.dentistryorthopedicsdental prostheticsprimary admissionmedical carequalitysatisfactionpatientстоматологияортопедиязубопротезированиепервичный приёммедицинская помощькачествоудовлетворённостьпациент1.Wang X., Chen J., Burström B., Burström K. Exploring pathways to outpatients’ satisfaction with health care in Chinese public hospitals in urban and rural areas using patient-reported experiences. Int. J. Equity Health. 2019;18(1):29.2.Gellis Z. D., Kim E. G. Training social work students to recognize later-life depression: is standardized patient simulation effective? Gerontol. Geriatr. Educ. 2017;38(4):425—437.3.Zolotova E. N., Bottaev N. A., Serkina A. A. et al. The experience of teaching standardized patients in Russia. Virtual technologies in medicine. 2021;(3):138. (In Russ.)4.Grönroos C. A service quality model and its marketing implications. Eur. J. Mark. 1984;18:36—44.5.Andaleeb S. S. Service quality perceptions and patient satisfaction: A study of hospitals in a developing country. Soc. Sci. Med. 2001;52:1359—1370.6.Cronin J. J., Jr., Taylor S. A. Measuring service quality: a reexamination and extension. J. Mark. 1992;56:55—68.7.Shabbir A., Malik S. A., Malik S. A. Measuring patients’ healthcare service quality perceptions, satisfaction, and loyalty in public and private sector hospitals in Pakistan. Int. J. Qual. Reliab. Manag. 2016;33:538—557.8.Asif M., Jameel A., Sahito N. et al. Can leadership enhance patient satisfaction? Assessing the role of administrative and medical quality. Int. J. Environ. Res. Public Health. 2019;16:3212.9.Akachi Y., Kruk M. E. Quality of care: measuring a neglected driver of improved health. Bull. World Health Organ. 2017;95(6):465—472.